The Client Services Manager role offers a rewarding opportunity to build and strengthen client relationships within an established investment management environment. This position plays a key role in delivering high-quality client support while ensuring operational excellence and effective collaboration across global and local teams.
Responsibilities
Develop and maintain strong, long-term relationships with clients and distribution partners
Ensure timely and accurate delivery of key materials through internal and external systems
Serve as the primary contact for client enquiries, providing clear and prompt responses
Review materials thoroughly before distribution to end investors to maintain quality and accuracy
Collaborate with internal teams to ensure smooth and efficient operational processes
Support both global and local client service initiatives and projects
Identify opportunities to enhance processes and systems, and contribute to their implementation
Requirements
At least 7 years of experience in financial services in Japan, preferably within asset management
Strong team player who collaborates effectively and contributes to shared goals
Proactive mindset with the ability to take initiative and approach challenges with practical solutions
Excellent analytical and critical thinking skills, with strong organisation and attention to detail
Experience in wholesale client support is advantageous
Native-level Japanese and business-level English to work with international teams
Benefits
Comprehensive support across retirement, healthcare, family needs, and flexible working arrangements
About the company
A company in the asset management industry with a strong global presence and a long-standing reputation for delivering active investment solutions. The organisation is known for its client-first philosophy, collaborative culture, and commitment to long-term value creation.