The E-Commerce Specialist role offers the opportunity to contribute to the growth of a premium beauty and cosmetics e-commerce business in Japan. Working closely with regional and local stakeholders, this position plays an important part in delivering a seamless online customer experience, optimising website performance, and supporting commercial activations and product launches. It is ideal for candidates who enjoy a fast-paced digital environment and have a strong interest in e-commerce operations, analytics, and customer experience.
Responsibilities
1. E-Commerce Operations
Manage daily website operations and maintenance for the Japan e-commerce platform.
Update website content, including banners, promotional pages, FAQs, sampling information, and search optimisation.
Ensure accuracy of product information, pricing, inventory, and promotional messaging.
Conduct QA testing and coordinate issue resolution with regional teams and technical partners.
2. Promotion & Campaign Management
Support promotion setup and validation within Salesforce Commerce Cloud (SFCC).
Coordinate seasonal campaigns, Gift with Purchase (GWP) programmes, and product launches.
Perform pre- and post-launch testing to ensure flawless execution.
3. Order & Fraud Monitoring
Monitor online orders and identify suspicious transactions.
Conduct fraud screening and coordinate investigations with Customer Service, Finance, Logistics, and payment providers.
Escalate high-risk cases and recommend preventive actions.
4. Product Launch Coordination
Support online launches of new products and seasonal collections.
Coordinate product page translations with external agencies and internal stakeholders.
Monitor merchandising performance and recommend improvements.
5. Cross-Functional Coordination & Performance Analysis
Act as a key liaison between E-Commerce, CRM, Marketing, Logistics, and other stakeholders.
Track project timelines and ensure deliverables are completed on schedule.
Monitor and report key e-commerce KPIs, including:
Traffic
Conversion Rate
Average Order Value (AOV)
Revenue
Promotion Performance
Customer Engagement Metrics
Conduct competitor analysis and identify optimisation opportunities.
6. Customer Experience & SEO
Support initiatives to improve the online customer journey.
Assist with SEO projects and search visibility optimisation.
Monitor organic traffic, keyword rankings, and search performance.
Support content optimisation for both traditional and AI-driven search environments.
Requirements
Required
1-2+ years of experience in e-commerce, digital commerce, website operations, or a related field.
Understanding of e-commerce merchandising and online promotional mechanics.
Strong project coordination and stakeholder management skills.
Excellent organisational skills and strong attention to detail.
Analytical mindset with proficiency in Microsoft Excel.
Ability to work effectively in a fast-paced, cross-functional environment.
Native-level Japanese and business-level English communication skills.
Preferred
Experience working with Salesforce Commerce Cloud (SFCC).
Experience in luxury, beauty, cosmetics, retail, or consumer brands.
Familiarity with website analytics, SEO, and digital performance reporting.
Experience coordinating with regional or global teams.
Benefits
Medical and insurance coverage provided.
Employee company sales discount.
About the Company
A company in the beauty and cosmetics industry, this organisation manages a portfolio of established and emerging premium brands with a strong focus on creativity, innovation, excellence, and brand development. Operating in a highly competitive global market, it is recognised for delivering high-quality products and exceptional customer experiences across multiple channels.