The Head of Field Service Engineering role offers the opportunity to lead a nationwide field service organisation within a global industrial technology environment. This position plays a critical role in driving service excellence, operational efficiency, safety compliance, and customer satisfaction while developing a high-performing engineering team across Japan.
Responsibilities
Lead, develop, and motivate a team of Field Service Engineers, fostering a high-performance and safety-focused culture.
Manage field service budgets, workforce planning, and operational productivity.
Optimise engineer utilisation and improve service delivery efficiency across field operations.
Ensure compliance with EHS standards, safety regulations, and internal procedures.
Support quotation preparation by providing technical and operational expertise.
Coordinate service schedules and resource allocation to ensure timely and effective project execution.
Act as the primary escalation point for customer concerns and service-related issues.
Develop technical capabilities and training plans for field service personnel.
Collaborate with internal stakeholders to support service operations and achieve business objectives.
Drive continuous improvement initiatives across field service processes and performance.
Requirements
Bachelor's degree in Engineering, Business Administration, or a related discipline, or equivalent professional experience.
Previous experience as a Field Service Engineer within a manufacturing or industrial environment.
Strong technical understanding of industrial machinery, processing equipment, or plant operations.
Experience leading technical service, maintenance, or field engineering teams.
Knowledge of safety regulations and EHS practices applicable to field service operations.
Strong leadership, people management, and team development capabilities.
Excellent communication, stakeholder management, and conflict resolution skills.
Experience using field service management systems and resource planning tools.
Customer-focused mindset with strong decision-making and problem-solving abilities.
Business-level English and fluent Japanese language skills.
Benefits
Comprehensive social insurance coverage.
International and collaborative working environment.
About the Company
A company in the industrial processing equipment and plant solutions industry, this organisation provides advanced technologies and process solutions for a wide range of manufacturing sectors. With a strong focus on innovation and engineering excellence, it supports customers through nationwide service operations and long-established relationships within the Japanese market.