The Service Support Senior Coordinator role offers the opportunity to play a key part in supporting field service operations within a global digital infrastructure solutions environment. Working closely with engineers, service teams, finance functions and regional stakeholders, this position contributes to operational excellence, service efficiency and high-quality customer support.
Responsibilities
Coordinate daily schedules and service assignments for field service engineers.
Support service administration activities, including service order processing and transaction management.
Maintain accurate records in ERP and CRM systems.
Verify service documentation and prepare records required for invoicing.
Act as a key point of contact for internal service-related enquiries.
Monitor service transaction and invoicing processes, escalating issues when necessary.
Support process improvement initiatives to enhance operational efficiency.
Assist with onboarding and training of new service administration staff when required.
Requirements
2 to 4 years of experience in service operations, sales support, field service coordination, or administrative support.
Hands-on experience using ERP and CRM systems such as SAP, Oracle, Microsoft Dynamics, or Salesforce.
Business-level Japanese language proficiency (JLPT N2 or above) and English communication skills.
Strong Microsoft Excel skills and experience preparing operational reports.
Experience working with field engineers, service teams and cross-functional stakeholders.
Strong attention to detail, organisational skills and problem-solving abilities.
Customer-focused mindset with strong communication skills.
Benefits
Comprehensive social insurance coverage.
International and collaborative working environment.
Smoke-free workplace.
About the Company
A company in the digital infrastructure solutions industry, this organisation provides critical infrastructure technologies for data centres, telecommunications networks, and commercial and industrial environments. Operating on a global scale, it delivers power, cooling and IT infrastructure solutions that support the growing demands of cloud computing and AI-driven technologies.