Work Location , Expected Annual Income :
Tokyo,10.0M ～ 12.0M
About the Company :
Global Leading ERP Product Company
Responsibilities :
Solutions Management: Customer engagements/service delivery management for all attional EDI-related implementation post go-live.
Technical Management: technical implementations and program management of trading partners/van migrations to EDI services.
Resource Management: Resource management of solution implementation team.
Drive successful delivery by ensuring that:
Each contract signed meets or exceeds revenue, profitability and client satisfaction expectations;
Each delivery team has the right mix of resources, expertise and competencies; and
Implementation is rigorously measured and of the highest quality and delivering customer value and satisfaction.
Benefits :
Health benefits
Employee assistance program (EAP)
Wellness and fitness reimbursement
Education reimbursement
Retirement and stock purchase plans
Paid volunteer time
Required Experience / Abilities / Skills :
Experience/Technical Skills
Leadership/managerial experience in professional services/consulting/technical account manager (at least 3 years)
Experience implementing solutions B2B ERP for customers
Remote management, multi-cultural skills - able to manage remote resources and to work well with people and management across the world (USA, Europe and other countries in Asia Pacific )
Strong team player; ability to partner with sales and other cross-functional organizations
off-shoring experience and Managed Services/On-Demand/Saas are strong plus
Managerial/Leadership Skills
Current experience managing a team, enabling effective strategies that attract, mentor, train and retain staff.
Pro-actively trouble-shooting issues and managing customer expectations.
A pro-active, change-agent reputation.