The Vice President of IT Infrastructure role offers the opportunity to lead the strategy, delivery and continuous enhancement of employee-facing technology services within a complex and highly regulated environment. Reporting directly to the CTO in Japan, this executive leadership position plays a critical role in driving Digital Employee Experience (DEX), workplace technology transformation, operational excellence and cybersecurity across the organisation.
Responsibilities
Lead the strategy, governance and delivery of end-user technology services to provide an exceptional Digital Employee Experience (DEX).
Oversee enterprise workplace technologies, including endpoint management, virtual desktop environments, workplace collaboration solutions, voice and unified communications, and multimedia services.
Ensure employee-facing technology platforms are secure, reliable, scalable and aligned with business objectives.
Drive workplace technology modernisation initiatives and improve technology adoption across the organisation.
Partner closely with business, technology and security stakeholders to enhance service quality, performance and user satisfaction.
Strengthen cybersecurity across end-user environments by proactively addressing technology risks and embedding security best practices.
Lead large internal teams and external vendors while driving service transformation, operational excellence and continuous improvement.
Requirements
Approximately 15 years of progressive experience across infrastructure, end-user computing, identity management or information security domains.
Proven success in a Director-level or equivalent leadership role, with the capability to step into executive-level strategic responsibilities.
Experience leading enterprise-scale functions including:
End-user technology (PC, mobile and collaboration platforms)
Device management and asset lifecycle management
Endpoint security and vulnerability management programmes
Vendor and service provider management
Experience managing large teams, including managers and technical leaders.
Strong track record of delivering results within complex and regulated organisations. Experience within financial services is advantageous.
Deep expertise in enterprise endpoint environments including Windows, macOS, iOS and Android.
Hands-on knowledge of endpoint management platforms such as Intune, JAMF, SCCM or comparable technologies.
Strong experience with collaboration technologies including Microsoft 365, Teams and Teams Phone.
In-depth understanding of vulnerability management frameworks, remediation methodologies, patch governance and security controls.
Familiarity with security and risk management frameworks including NIST, ISO 27001 and CIS.
Knowledge of regulatory expectations applicable to regulated financial institutions.
Experience in technical audit management.
Benefits
Flexible working arrangements, including flex-time policies.
Hybrid working model available to all employees.
Annual paid leave, special consecutive leave and refreshment leave.
Comprehensive social insurance coverage.
Access to group insurance and supplementary internal insurance programmes.
Employee assistance programmes including mental health support and wellbeing initiatives.
Performance-based annual bonus opportunities.
Commuting expense reimbursement.
Employee discounts on travel and English language lessons.
Modern workplace environment featuring café facilities, relaxation areas and recreational spaces.
About the company
A company in the life insurance industry, this organisation has over 50 years of history in Japan and operates as part of an established international insurance business. It provides insurance products and services designed to support customers throughout different life stages and maintains a strong focus on financial stability, risk management and long-term customer protection.