The Maintenance & Support Engineer - AI Server Systems role offers an opportunity to work with advanced AI computing infrastructure, supporting the reliability and performance of high-performance server environments. This position is ideal for engineers who enjoy solving complex technical challenges, providing hands-on support, and maintaining critical systems for clients.
Responsibilities
Perform maintenance, inspections, troubleshooting, and repairs for AI servers and related infrastructure, including GPU clusters, storage systems, and networking equipment.
Conduct hardware diagnostics and component replacements to ensure system availability and operational performance.
Monitor system health and performance using remote monitoring and NOC tools, analysing logs to identify and resolve issues.
Create incident reports, document technical findings, and communicate system failures and resolutions effectively.
Execute firmware, BIOS, and driver updates while supporting preventive maintenance programmes.
Collaborate with engineering and support teams to escalate and resolve complex technical issues.
Support system installations, relocations, deployments, spare parts management, and on-site customer support activities.
Requirements
Experience maintaining x86 servers, with particular exposure to GPU-based server environments.
Strong hardware troubleshooting skills covering components such as power supplies, memory, storage devices, PCIe components, and GPUs.
Proficiency in Linux operating systems, including Ubuntu, RHEL, or CentOS.
Understanding of networking fundamentals, including L2/L3 networking, TCP/IP, DHCP, and IPMI.
Experience delivering technical support in customer-facing environments.
Ability to create and maintain technical documentation for maintenance and troubleshooting activities.
Familiarity with tools such as IPMItool, smartctl, and nvidia-smi.
Ability to read English technical documentation and communicate with overseas support teams.
Valid driving licence and willingness to travel for field support assignments.
Benefits
Full social insurance coverage.
Commuting expenses fully covered.
125 annual holidays, including weekends, public holidays, summer holidays, and year-end/New Year holidays.
Paid annual leave available from the seventh month of employment.
About the company
A company in the artificial intelligence computing industry develops next-generation computing technologies designed to support advanced AI workloads. As a global organisation with an international team of technology specialists, the company is focused on innovation across computing systems, software, networking, and semiconductor technologies.