Job Description
We are seeking a highly organized and detail-oriented Sales Administrator to support both retail and wholesale operations. This position plays a critical role in ensuring smooth product shipments, inventory control, client communication, and operational coordination across multiple stakeholders.
Working closely with warehouses, retail teams, merchandising, finance, headquarters, and business partners, you will help maintain efficient logistics processes while supporting a high level of service for both internal and external stakeholders. This role is ideal for someone who thrives in a fast-paced environment, enjoys coordinating across teams, and is passionate about operational excellence.
Retail Operations Support
Shipment Coordination
- Coordinate product shipments from domestic warehouses to retail stores.
- Issue shipment instructions and manage shipment schedules.
- Liaise with headquarters regarding shipment requests and logistics arrangements.
Warehouse Coordination
- Maintain regular communication with warehouse teams regarding inbound and outbound activities.
- Monitor shipment status and inventory movements.
- Resolve quantity discrepancies and support the handling of operational exceptions.
Inventory Management
- Monitor slow-moving and defective inventory.
- Coordinate returns of slow-moving products to warehouses.
- Track the status of defective inventory, including repair, return, and disposal processes.
- Ensure inventory records and product status information are accurately maintained.
Cross-Functional Collaboration
- Work closely with merchandising, retail, finance, and other internal departments to support efficient logistics operations.
- Facilitate communication between stakeholders to ensure timely execution of operational processes.
Wholesale Operations Support
Shipment Administration
- Communicate with headquarters and domestic and international business partners via phone and email.
- Verify and update client information, including address details and account information.
- Conduct pre-shipment checks and ensure all required documentation is complete.
- Monitor and track client deposit payments.
- Review and coordinate seasonal shipment requests.
- Prepare and distribute proforma invoices and payment requests.
- Confirm shipment approvals and coordinate with headquarters prior to dispatch.
- Distribute shipping documentation to clients following shipment arrangements.
- Follow up on outstanding payments and obtain remittance details from clients.
- Provide payment information and related documentation to headquarters.
After-Sales Administration
- Act as a communication point between headquarters and business partners regarding order and shipment-related inquiries.
- Report client requests and operational updates to headquarters.
- Process returns by preparing credit notes and coordinating return procedures.
- Support efficient resolution of post-shipment issues while maintaining effective communication with stakeholders.
Qualifications
Required Qualifications
- Experience in sales administration, logistics coordination, operations support, customer service, or a related field.
- Strong organizational and multitasking skills.
- Ability to manage multiple priorities while maintaining accuracy and attention to detail.
- Professional communication skills for interaction with internal stakeholders and external business partners.
- Ability to work collaboratively across different departments.
Preferred Qualifications
- Experience coordinating shipments, inventory management, or order administration.
- Experience communicating with international stakeholders.
- Knowledge of invoicing, payment tracking, or return processing.
- Experience working with warehouse operations and logistics processes.
Benefits
- Work with a globally respected luxury fashion Brand
- Competitive Compensation and employee benefits
- International working environment
- opportunities for long- term career growth