The Service Supervisor role offers the opportunity to play a key role in leading aftersales technical service operations within a global industrial engineering environment. This position combines team leadership, customer support, service sales development, and operational management, making it ideal for an experienced professional looking to drive service excellence and business growth while working closely with regional and global stakeholders.
Responsibilities
Oversee the day-to-day operations of the technical service team, ensuring activities are conducted in line with company policies, procedures, and quality standards.
Manage warranty claim processes and related procedures, ensuring timely and accurate handling of customer cases.
Drive service sales activities and support revenue growth by promoting service products and solutions to customers.
Provide technical support and service expertise for sales projects and customer engagements.
Supervise and support service partners, monitoring aftersales performance and contributing to the achievement of business objectives.
Manage project costs and profitability for service activities, supporting financial reviews and project assessments.
Collaborate with regional and global teams on technical service initiatives and business projects.
Requirements
Degree or diploma in Engineering, Business, or a related field.
Minimum of 7 years of relevant professional experience, including supervisory experience within an aftersales or technical service environment.
Experience supporting industrial products, technical equipment, or related technologies.
Sales network or service partner management experience is advantageous.
Business-level Japanese and English communication skills, both written and verbal.
Strong leadership, planning, and organisational capabilities.
Excellent communication and interpersonal skills with the ability to work effectively across teams.
Self-motivated with a proactive and solution-oriented mindset.
Ability to work independently while collaborating with cross-functional stakeholders.
Willingness to travel domestically and internationally as required.
Benefits
Health Insurance
Employees’ Pension Insurance
Employment Insurance
Industrial Injury Insurance
About the Company
A company in the power generation and industrial engineering industry, this organisation provides advanced engine, power system, and energy solutions for a wide range of sectors, including power generation, industrial applications, transportation, and critical infrastructure. As part of a globally connected business environment, the company supports customers through innovative technologies and comprehensive aftersales services.