Work Location , Expected Annual Income :
Tokyo,10.0M ～ 15.0M
About the Company :
Leading retail company
Responsibilities :
Service Management & Operational Resilience
- Serve as the point of escalation for major IT service issues impacting Japan.
- Review service performance metrics and trends with service delivery teams.
- Drive improvements to service quality, communication, and incident management.
- Ensure continuity planning and resilience for critical Japan operations.
Adoption & Change Management
- Drive adoption of global and regional platforms across Japan.
- Support change management activities to ensure colleagues understand and realize
Benefits :
健康保険、厚生年金、雇用保険、労災保険の各種社会保険制度
育児や介護などのライフイベントに対応した制度、資格取得支援、レクリエーション施設の利用など、社員が安心して働ける環境
Required Experience / Abilities / Skills :
Experience & Capabilities
Required
Strong experience partnering with senior business leaders in a regulated environment.
Proven ability to translate business strategy into technology outcomes.
Experience managing complex stakeholder environments across local, regional, and global teams.
Solid understanding of IT service management and delivery governance.
Experience supporting or leading M&A / PMI technology activities.
Preferred
Experience working in or with Japan based MNC organisations.
Familiarity with insurance, financial services, or professional services environments.
Experience operating within a global matrix organisation.