Key Responsibilities
1. Achieve sales targets for assigned products.
・Monthly planning goals and progress management.
2. Management of activities based on marketing strategy
・Development of marketing strategies and implementation of action plans
・Marketing plan progress management
・Active contact with KOL and building strong relationships
・Development of marketing expense plan and progress management
3. Compliance with industry and internal compliance
Key Interactions
(Job roles that interact with inside or outside the company to enable the incumbent to meet Responsibilities)
Internal Stakeholders: Sales, MA, SCM
External Stakeholders: Dermatologist, Pharmacist, Nurse
Lead Technical Support Specialist (Cybersecurity – IQNet – IAM)
Publication date 2024/03/27
Tokyo,8.0M ~ 12.5M
- Assisting customers with complex, technical support enquiries via chat, phone and email.
- Providing advanced troubleshooting on issues that have been escalated by previous support levels, including advanced and complex technical issues.
- Working with customers who have companies's solutions on-premise and in the cloud.
- Written and verbal communication and able to use them to represent with excellent composure and patience, whilst clearly documenting all interactions for multiple issues and attending, and leading, status calls.
1. Responsible to clients enquiries
2. Taking care of daily operations related to client order, contracts, plan, salesm MTS and etc.
3. Process client Purchase order as per standard SOP
4. Coordinate with relevant commercial, supply chain and credit personnel to complete order fulfillment tasks on timely basis
5. Manage billings to customers on timely basis