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Technical Support Engineer

Publication date 2020/06/9

Tokyo,5.0M ~ 10.0M

Innovative solutions to optimize, accelerate, and secure applications and networks for enterprises, service providers

Standing at the critical junction between your network and your applications, Our Client is a leader in secure application services. There solutions protect and optimize application performance in a world of many clouds.

Are you up for the challenge?

Join them and make your impact on the future as our next Network Engineer

As a Network Engineer, you will work with the existing team to ensure adequate coverage of 24x7x365 operations in the Global Technical Assistance Center. You will directly interact with customers and other functional groups to ensure highest level of customer satisfaction and help build a world class Support organization to support overall success.

Responsibilities:
・Troubleshoot, resolve and document customer reported network issues via phone and/or e-mail.
・Provide configuration recommendation and assistance in customer service deployment.
・Recreate reported issues in lab with customer’s configuration and topology.
・Work with sustaining engineering teams to investigate and resolve software and hardware defects.
・Perform patch qualification related tasks.
・Analyze data traces using protocol analyzers to identify anomalies and find solutions.
・Ensure customer’s reported issues are resolved to the client's satisfaction in a timely manner.

Commutation,
Health Insurance,
Employees' Pension,
Employment Insurance,
Industrial Injury Insurance
Flexible Time Off and holidays

Qualifications:

・4+ years of working experience in the data networking industry.
・Excellent verbal and written communication and organization skills.
・BS/MS in a computer related field or equivalent work experience.
・Any of the advanced networking certifications is preferred (CCIE, CCNP, JNCIE, or JNCIP).
・Extensive knowledge and experience troubleshooting Layer-2/3 protocols for example, VLANs, VRRP, OSPF, BGP, ISIS, IPv4/6, ARP, RIP, NAT, and Layer-4 protocols (TCP, UDP)
・Thorough understanding of application protocols, HTTP, SSL, FTP, SMTP, RTSP, SIP, Diameter, and DNS.
・Demonstrate strong analytical, troubleshooting and problem solving skills.
・Duties may require being on call periodically and working outside normal working hours (evenings and weekends).
・Experience providing support to direct customers, resellers, and field personnel in resolving product related issues.
・Contribute to technical documentation/knowledge base for internal and/or external use.
・Experience with firewalls, network security, and/or Application Delivery Switches (Server Load Balancers) is preferred

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