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Senior Customer Success Manager

Publication date 2020/06/9

Tokyo,10.0M ~ 18.0M

AI Platform Company

The primary goal of the role is to generate solutions from both business and technical perspectives, and successfully implement them at the customer site. This will require excellent communication skills to help coordinate and manage requirements and expectations of the customers.

We are seeking for a Senior Customer Success Manager who leads the implementation and integration of our enterprise products into our Japan client's environment and applications. He/She will perform service delivery and first line technical support for the product implementation.

Task of the role
Be a team lead to motivate and coach the Japan CSM team in achieving their stretch targets.
Be a consultant to help clients expand their usage and adoption of Company's Enterprise solution products
Be a trusted partner to manage relationship for all assigned clients
Be a professional advisor to enable clients achieving customer’s business objectives through Company's Enterprise solution products
Be a first line support to answer clients' questions, identify needs for customized project and further implementation where applicable
Collaborate with sales, product and tech team to be sure mutual objectives are met in support of client satisfaction
Communicate with clients throughout the contract lifecycle, escalating important issues to ensure the renewal
Clarify the major requests from client and draft the project timeline to meet the expectation from client


About you

[Essential]
Degree in related field with at least 8 years of relevant working experience in similar function.
Possesses people management experience in previous work experience,
Ability to identify requirements before the customer does and respond quickly.
Fast-learner, interested in online advertising industry and data monitoring.
Logically thinking and possess good time management abilities.
Excellent communication skills to effectively convey technical information to both technical and non-technical audience.
Self-motivated, team-oriented, responsible, and focused on exceeding client expectations
Knowledge in web/app event tracking
Knowledge in data analytics (e.g. Google Analytics, data warehouse, SQL … etc.)
Detail-oriented and able to handle hands-on operations.

As per Japan Law

[Nice to have]
Online marketing experience or impressive presentation skill is a plus.
Knowledge in digital marketing and CRM
Demonstrate knowledge and experience in basic internet technologies (e.g. HTML/CSS/Javascript)
Shown the ability to apply analytical analyses and insights to improve measurable business outcomes
Hands on and has solid experience in Python and SQL, and the ability to work with big data with minimal support.

Why join us?
We believe in building a great working environment where passionate individual can give their best, and to work with a talented team. To reward Appiers for their contribution, we also work hard to offer perks and benefits to make their life better

Perks and benefits
Company office locations at the heart of central business district (CBD) in all our countries.
Well stocked pantry with snacks and drinks
Competitive salary
Equity in one of the most exciting Artificial Intelligence startup in Asia
Health insurance for all employees
Your choice between Mac and Microsoft OS
Frequent company and team gatherings to celebrate success and life in general

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