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Manager, Strategic Account

Publication date 2020/06/9

Tokyo,16.0M ~ 21.0M

US Cloud computing and virtualization software and services company

As a technology expert, the pre-sales engineer contributes to the business development of the customer who is in charge of our company technology, understands the custome's work, clarifies the issues, and proposes solutions including our latest technology. Therefore, in order to not only understand the company vision and products and communicate them correctly to customers, but also to understand customer issues and link them to proposals, it is necessary to proceed in collaboration with business partners and internal departments. The pre-sales engineer department manager supervises these pre-sales engineers and is responsible for maximizing the value and growth of each SE and maximizing the business by coordinating with internal and external related parties.

Strategic Account SE will be in charge of the domestic telecommunications carrier supporting the coming 5G / IoT era as a customer, but as the manager who oversees the SE department, you will contribute to maximizing the business.

Providing a comfortable working environment and maximizing performance through technical, business side review, approval, follow-up and coaching for SE's daily activities
Coach SE's career plan and develop SE's technical and business aspects
Perform duties as People Manager, such as workload management, assignments, recruiting activities, and personnel evaluations in the department.
Especially for customer management and senior management, as our technical department manager, understand the issues of customers and make comprehensive proposals of products and services including business perspectives.
Maximize the number of cases and scale of the customer in charge by cooperating with domestic and overseas related members and partners centered on the sales team (outside work)
Widely acquire technical knowledge on our solutions, infrastructure / cloud, and customer operations (carrier network)
As a technology and business professional, brush up my skills every day and scale them internally and externally.
Proactively and proactively implement actions to become trusted advisors to customers and companies


People management experience
Coaching experience for short-term, medium- and long-term SE activities
Workload management, assignment, recruiting activities, personnel evaluation, etc.
Technical skills (one or more of the following is desirable)
Infrastructure related skills such as server, storage, and network
Virtualization related skills such as server virtualization, network virtualization (SDN), software defined storage
End-user computing related skills such as VDI / EMM
Cloud-related skills such as AWS, Azure, GCP
Application development related skills such as PaaS, CaaS (k8s), DevOps, Agile development
Skills for OS, services such as AD, middleware such as databases, business applications
Skills related to carrier networks (mobile, fixed network, ISP, etc.), NFV, IoT
Pre-sales skills (considering years of experience, etc.)
Soft skills (proposal writing, discussion, hearing, presentation, etc.) to understand customer needs and issues and propose optimal solutions.
Customer management, negotiation experience with senior management
Coordinating stakeholders inside and outside the company, and taking actions to maximize results voluntarily
Proposal experience in carrier network area, industry trends such as NFV and 5G, business knowledge (welcome)

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