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Senior Solution Consultant

Publication date 2020/08/12

Tokyo,12.0M ~ 15.0M

Global SaaS Company

Provide technical pre-sales support to the sales force, and to provide prospective customers with product and solution advice during pre-sales discussions.
The Solution Consultant will participate in the acquisition and retention of customers by utilizing world-class technical pre-sales solution consulting techniques to communicate the power, flexibility, and ease-of-use of the SaaS solution.

Assist sales in the qualification of Enterprise customer needs through discovery.
Participation across the sales life-cycle on acquiring strategic customers.
Provide mentoring and training to peers, colleagues and partners.
Demonstrations of the product, both standard and tailored to prospects and existing customers, both onsite and via zoom.
Generation of product demo scripts and scenarios and maintaining demonstration environment(s).
Scoping and delivering Proof of Concept/Proof of Value engagements with prospects.
Responding to Request for Information/Proposal documents.
Staying current on product developments/releases to a level required for demo and POC/POV.
Supporting Marketing events – user conferences, trade shows, webinars etc.
Staying current on competitive analyses and understanding differentiators between the company and its competitors.
Responsible for understanding business and technical problems addressed by the products including key regulations, business drivers, evolving business needs, security etc.
In conjunction with Sales and Professional Services, conduct transition briefing - communicate commitments, expectations etc in preparation for deployment.


At least 3+ years strong pre-sales experience, particularly with ITSM experience (Tool and business process);
Mastery of the Sales process and trusted advisor for account representative;
Demonstrated technical expertise in web technology and the ability to learn new technology;
Exceptional communication and presentation skills to include technical and business concepts;
Demonstrated experience in supporting sales campaigns to enterprise customers;
Background in ITIL, Service Management, Asset Management, IT Management, IT Operations;
Extensive demonstration experience covering technical and value needs;
Experienced in programming languages or developing platform applications.
Japanese/English - fluent or native

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