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IT Manager (application)

Publication date 2021/10/25

Work Location , Expected annual income :

Tokyo,10.0M ~ 12.0M

About Company :

European pharmaceutical company

Responsibility :

The role of the IT Manager is to provide management, support & continuous improvement of the local business IT solutions
- Delivering services in the areas of IT operations, management and end-user support
- Ensuring compliance of local IT services with corporate standards and industry best practices
- Help to identifying future solutions for the Japan market and manage the end-to-end adoption/transition processes and the subsequent support framework
- Coordinating with corporate resources to achieve overall global IT application landscape goals

Benefits :

- Social insurance
- Pension plan
- Overtime allowance
- 10days of paid holiday

Required Experience / Abilities / Skills :

Work Experience:
- 6+ years of experience in implementation, development, and support of ERP, CRM, BI. Experience working in Pharma industry (GxP) or another regulated industry is a plus. Experience of working in global organizations with virtual teams
- Good understanding of application components and translation into functional and technical requirements
- Ability to work across businesses and functions to meet business needs
- Ability to work in a matrix organization
- Strong expertise in ERP, CRM, BI
- Develop and maintain written SOPs for ERP and IT systems and processes
- Experience working in an international environment, or coordinating with international teams
- Vendor/external resource management
- iScala specific experience is a plus
- Management/team leadership is a plus

Application management
- Develop professional relations with key users and establish effective solutions to meet business requirements
- Manage the portfolio of IT Applications at the site level and ensure adequate prioritization of resources to meet business needs
- Work with business and IT teams and manage all project requirements

Application service delivery
- Manage incidents and deliver service requests. Escalate to third party when required
- Manage the request for changes: create and submit risk assessment
- Build & Implement agreed changes according to documented procedures.
- Manage and control vendors and supplier services are delivered as expected (SLAs)
- Monitor everyday operation within applications in scope to control the quality of the delivery
- Specify, build, deploy and maintain the required interfaces with other applications
- Prepare performance reports for presentation to upper management

Security and compliance
- Ensure IT security and compliance with corporate standards, security rules and IT policies
- Analyze the impact of technical changes (infrastructure standards, Security standards, application patches) and execute required tests when needed

Lifecycle Management
- Define the Application Systems life cycle roadmap in order to prevent any component to fall out of support or to improve the coverage of business needs, including the upgrade projects (technical components and/or the application)
- Replace Local application by Global application whenever cost effective solution is possible
- Responsible for vendor and contract management for service within position’s control

Please contact to :

Yen Steph Tefen
Information Technology Team
* Please note only qualified candidate will be contacted.

JOB ID : IJB2001260

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