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IT POS Support Analyst

Publication date 2024/06/21

Work Location , Expected Annual Income :

Tokyo,7.5M ~ 8.0M

About the Company :

Global Retail Organization

Responsibilities :

- Support the omnichannel teams during their day-to-day operations via in person visits, email, phone, and chat.
- Perform analysis, diagnosis, and resolution of problems related to POS hardware, operating systems, applications, and peripherals.
- Recommend and implement proactive or automated solutions to resolve recurring system related issues.
- Utilize tools to assess the need for performance upgrades to systems.
- Ensure the overall efficient operation of the company’s omnichannel environment.
- Receive and respond to incoming calls and e-mails regarding problems with computers, associated hardware, and software.
- Assist with the scoping, implementation and rollout of new features related to the POS environment.
- Cooperate with the Global IT Team for the coordinated resolution of issues.
- Maintain helpdesk notes and documentation concerning daily activities.
- Interact with approved hardware, software, and services vendors.
- Work with the business to map new possible streams and solutions to further improve the IT ecosystem.
- Where required perform basic security functions within a Windows-based network, such as: resetting passwords, changing file and directory permissions, enabling or restricting access to network services.

Benefits :

Competitive salary and performance-based bonuses.
Health insurance coverage.
Paid vacation days and sick leave.
Opportunities for professional development.

Required Experience / Abilities / Skills :

- College diploma or university degree in the field of computer science and/or 1-year equivalent work experience.
- Experience supporting POS systems in a retail environment is a must.
- Experience mapping solutions and developing relevant documentation.
- Basic understanding of development processes
- Hands-on desktop/laptop PC hardware installation, configuration, maintenance and troubleshooting experience.

Contact Information :

For more details, please reach out to
Victor Alesse
Senior Manager
v-alesse@jac-international.jp

JOB ID : IJB2001885

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