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Publication date 2025/02/10
6.0M ~ 8.0M
Global AdTech Company
Global AdTech Company is seeking for a detail-oriented Customer Experience Manager, based in Tokyo, Japan, to be part of a team responsible for the set-up, optimisation, performance and general stewardship of advertising campaigns.
You are the hub of digital advertising campaign execution, working closely and collaboratively with other departments. You’ll be responsible for successfully managing client success across our suite of advertising offerings, which includes:
Activation and Delivery
Self-Serve campaigns management
Assist in onboarding of customers to our self-service buying platform or DSP.
Be the lead point of contact for all client communication post-sale.
Lead preparation for campaign activation through clear and concise communication efforts with clients.
Oversee post-sale process, including but not limited to: campaign set-up, pacing and delivery, incremental revenue generation and post campaign analysis.
Analyze performance data to highlight key trends.
Plan and execute multiple incremental revenue prospecting plans each quarter.
Help internal staff development through consistent and thorough knowledge sharing exercises.
Managed Service campaign management
Set up the campaign via our buying platform
Monitor the campaign pacing, performance, and make optimization to achieve the client KPI
Communicate with client proactively in terms of campaign performance and work on the incremental revenue generation and post campaign analysis
Plan and execute the end of campaign report presentation for Key clients
Help checking internal team's campaign set up, changes to ensure no mistakes on the campaign management across the team
Competitive Salary Packages
Quarterly Bonus on KPI achievements
Generous Time Off Policy
Health and Wellness Benefits
Mental Health Programmes
Training & Upskilling Programmes
English / Japanese private lesson
Flexible Hours
Light meal, snacks and drinks
A minimum of 3 years of relevant work experience at a digital media agency, DSP or AdTech company
Vast digital media industry knowledge and vested passion in understanding how trends impact day-to-day work, such as, but not limited to: Programmatic Advertising (Branding & Performance, Header Bidding and OpenRTB Protocol etc
Fluent in Japanese with business-level English is a must
Has a proven track record of exceptional time management ? effectively plans long-term and big picture projects, while maintaining day-to-day effectiveness
Continually promotes and achieves high standards of quality at work, applies attention to detail to execution and constantly looks for problems to solve and ways to improve
Has a track-record of meeting (or surpassing) ambitious goals in a fast-paced, competitive environment over a sustained period of time
Demonstrates comfort engaging with strategic clients, is an avid problem solver, proactive and a creative thinker
Is adept at navigating the intricacies of tactical systems and processes (e.g., third party ad servers, verification vendor platforms, DSPs, Salesforce, etc.)
Cultivates and maintains strong, productive relationships with a range of internal and external stakeholders
Takes a collaborative approach to their work; understands the limitations of their own perspective and works hard to understand the interests/perspectives of others
Team player
Roberto Mantonico
M: +81 (0)70 1219 1915
E: r-mantonico@jac-international.jp
JOB ID : IJB2008246