Service Manager

Publication date 2026/01/9

Work Location , Expected Annual Income :

Kanagawa,10.0M ～ 15.0M

About the Company :

Leading Global Measurement Technology company

Responsibilities :

? Responsible to lead the Service business for North Asia including managing operations activities for Test & Measuring instruments over 2 teams in Japan and Korea for company brands.
? Develop and implement service strategies (repair and calibration).
? Responsible for establishing and managing the service revenue and operating profit with a real emphasis on Growing top and bottom line.
? Coordinate sales service with other departments and serves as a liaison with sales, marketing and manufacturing personnel.
? Develop local policies and procedures for the organizations in the customer service organization (Depot/Admin/Field Tech/Service Sales and Marketing).
? Responsible for establishing, implementing and maintaining quality service standards, assuring to maximize customer satisfaction.
? Responsible for managing and establishing Authorized Service Providers in the North Asia region to improve local service support customers and partners
? Build a strong team through effective selection, coaching, development and performance management.

Benefits :

?Annual salary range: 10,000,000 to 15,000,000
?Annual bonus and incentive program (15%)
?Full coverage of commuting expenses
?Health, pension, employment, and industrial injury insurance
?Annual holidays: 123 days including weekends, national holidays, and year-end holidays
?Special leave options such as bereavement and birthday leave
?Smoking prohibited on company premises

Required Experience / Abilities / Skills :

?Bachelor’s degree or above in electrical engineering or similar background
?10 years working experience as a service leader with cross functional relationship across sales, marketing and customer service
?Strong sense of driving business growth from the perspective of service
?Native Japanese language skill and fluent English skill

Contact Information :

m-kuramochi@jac-international.jp

JOB ID : IJB2009928