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Japan Country Lead, Customer Issue Resolution

Publication date 2024/02/28

Tokyo,Osaka,9.0M ~ 11.0M

This new Health Care Company will be a leading global diversified health technology company with:

? Proven category leadership
? Exposure to attractive end-markets
? Innovation mindset driving improved patient outcomes.
? Collaborative customer relationships
? Deep global regulatory experience
? Operational excellence and strong cash flow
? Strong sales growth and profitability with significant recurring sales

The Impact You’ll Make in this Role.
As a Customer Issue Resolution (CIR) Country Supervisor, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact in a combination of the following areas:

? Direct leadership of country CIR team/resources in Japan.
? Securing efficient AR collection and actively resolving overdue invoices with the customer.
? Monitoring and managing credit parameters, payment terms and exception requests in conjunction with Credit COE Team.
? Managing customer complaint cases to ensure disputes are reconciled in a timely manner with good customer and internal communication.
? Becoming an expert in and positively influencing the payment behavior of the customer as appropriate depending on the business model and type of customer.
? Driving to improve key performance indicators (KPIs) within the team.
? Supporting the CIR Area Leader with data sharing, customer background and general reporting for your area as required.

Finance Manager

Publication date 2024/02/28

Tokyo,7.0M ~ 10.0M

- Support the Head of Finance and management staff in the accounting team
- Management accounting team (incl. practical accounting work and operation)
- Review financial reporting data including taxes
- Management of fixed assets
- Prepare statutory reporting
- Organize procedures for all tax-related
- Provision for year-end

Senior Financial Planning & Analyst

Publication date 2024/02/28

Tokyo,7.0M ~ 10.0M

- Collaborating with segment sales, operations, marketing, and service teams to manage and monitor business progress through forecasting, tracking actual results, and assessing performance.
- Assisting in driving business decisions and activities, which involve analyzing variances and trends, identifying and capitalizing on new or significant business opportunities, and providing insights to enhance the structural financials.
- Taking responsibility for maintaining a disciplined work process by establishing a robust and sustainable framework and streamlining and automating routine tasks.


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