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Senior Solution Consultant

Publication date 2020/08/12

Tokyo,12.0M ~ 15.0M

Provide technical pre-sales support to the sales force, and to provide prospective customers with product and solution advice during pre-sales discussions.
The Solution Consultant will participate in the acquisition and retention of customers by utilizing world-class technical pre-sales solution consulting techniques to communicate the power, flexibility, and ease-of-use of the SaaS solution.

Assist sales in the qualification of Enterprise customer needs through discovery.
Participation across the sales life-cycle on acquiring strategic customers.
Provide mentoring and training to peers, colleagues and partners.
Demonstrations of the product, both standard and tailored to prospects and existing customers, both onsite and via zoom.
Generation of product demo scripts and scenarios and maintaining demonstration environment(s).
Scoping and delivering Proof of Concept/Proof of Value engagements with prospects.
Responding to Request for Information/Proposal documents.
Staying current on product developments/releases to a level required for demo and POC/POV.
Supporting Marketing events – user conferences, trade shows, webinars etc.
Staying current on competitive analyses and understanding differentiators between the company and its competitors.
Responsible for understanding business and technical problems addressed by the products including key regulations, business drivers, evolving business needs, security etc.
In conjunction with Sales and Professional Services, conduct transition briefing - communicate commitments, expectations etc in preparation for deployment.

Technical Support Engineer

Publication date 2020/06/30

Tokyo,6.0M ~ 8.0M

製品の法人向け技術サポート

- 法人(企業・団体)向け製品の電話、メール、Web、による問い合わせ対応。(オンサイト対応もあり)
- 問題の切り分けやトラブルシュート、Europe本部と連携しての対応
- 法人向け製品に対する技術情報整備
- 法人向け製品の出荷前テスト
- 社内テクニカルサポートシステム管理

Corp. IT Operations & Maintenance Section Manager/Leader

Publication date 2020/06/9

Tokyo,5.0M ~ 7.0M

The company is an entity established for the launch of its mobile carrier business as an MNO (Mobile Network Operator.)

We aim to provide the most attractive and convenient service that meets customers' needs and demands by its own innovative technology and spirit.

In order to produce future world-standard innovations, we challenge the best of our own possibilities and address to build a workplace with an environment and system full of opportunities.

We're looking for talented individuals who can take on and enjoy this challenge with us.

We are looking for Entrepreneurial, Innovative, Growth-Oriented, and Customer Obsessed individuals to join our growing team to build the Telco of the Future.
We are a truly global organization, with team members from Japan, India, North America, South America, Europe, China, Korea, Australia, Africa, and more, shifting to a fast-paced, agile way of working.

Responsibilities:
- As the manager in the Corporate IT & Maintenance Section, you will be responsible for the planning and implementation of maintenance and operation for company-wide business systems and services. Also, you will be responsible for improving them.
- Key responsibilities and duties include:
- Leading the planning and implementation of the process and rule for supplying and managing the internal IT assets (company PC, software, and license).
- Leading the planning and implementation of the process and rule for helpdesk (solving PC troubles, account issuance, and invoice processing) in order to contribute to internal users.
- Leading the planning and implementation of the process and rule for operating the billing system server stably.
- Creating the process and rule for the internal network and infrastructure.
- Leading the planning and implementation of the process and rule for managing the internal CRM system (Salesforce), ERP system, and Image Management system.
- Leading the operation and maintenance for the internal systems and services with the helpdesk by creating the process and rule for incidents and issues.
- Leading continuous process improvement and staffing to increase the efficiency of the business scope of your responsibilities.
- Leading the creation of the environment that makes it comfortable for team members to work.