Tokyo,5.0M ～ 6.5M
As an IT Site Specialist, you will provide user support. Gradually, you will expand your scope of work while simultaneously working on improving main operations. Enjoying communication and thinking from others' perspectives is key to growth.
User (Employee) Support:
Troubleshoot and resolve issues and service requests quickly and efficiently.
Monitor and manage IT infrastructure to ensure optimal performance and security.
Support and maintain local applications, including installation, configuration, troubleshooting, and updates.
Collaborate with application owners and developers to resolve application-related issues and provide optimal performance.
Work with other IT staff and departments to implement and maintain IT projects and policies.
Document technical issues, solutions, and processes for future reference.
Provide training and support to end-users to improve IT skills and knowledge.
Assist in developing and implementing IT policies, procedures, and best practices.
Main Operations Support:
Example: Check sales invoice issuance logs using Rakuraku Meisai and perform recovery tasks when issues arise.
Escalate to the business system support team when necessary.
Required Experience and Skills:
Bachelor's degree or higher.
Over 2 years of practical experience in IT helpdesk or similar roles.
Excellent communication and problem-solving skills.
Team player who can proactively engage in tasks.
Preferred Experience and Skills:
IT professional certification.
Comfortable with English and willing to actively learn it.
Broad knowledge of IT (software, hardware, services).
Interest in IT and ability to continuously gather information on new technologies and industry best practices.
