Tokyo,5.5M ～ 8.0M

Responsible for technical support for both customers and internal users, ensuring solid follow-up support as the number of users grows.

L2 Tasks
Handling complex inquiries
Detailed diagnosis and resolution of issues
L3 Tasks
Resolving advanced technical issues
Collaborating with development engineers
Training and mentoring L1 and L2 engineers
Job Content
Responding to inquiries from customers and internal users
Announcing maintenance and version updates
Updating FAQs and support pages
Updating or supervising chatbot data