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Customer Service Representative

Publication date 2024/06/21

Tokyo,3.8M ~ 5.2M

1. Responsible to clients enquiries
2. Taking care of daily operations related to client order, contracts, plan, salesm MTS and etc.
3. Process client Purchase order as per standard SOP
4. Coordinate with relevant commercial, supply chain and credit personnel to complete order fulfillment tasks on timely basis
5. Manage billings to customers on timely basis

Customer Quality Director for JOEM (12M~16M)

Publication date 2024/06/21

Tokyo,Kanagawa,Tochigi,Aichi,12.0M ~ 16.0M

Customer Quality Director JOEM

This role will be responsible for both product lines in the customer group: Mechanical and Engine parts. (Including EV cars)

Role Purpose:
Enhance customer satisfaction by building key customer relationships and acting as the global customer quality interface person.

Key responsibilities:
1. In collaboration with the Global Commercial Director and the Chief Engineer, develop a strategic approach to achieve customer satisfaction in all areas of quality. eg. field quality, delivered quality, development quality, etc.
2. Act as the primary quality management interface and "window" person between senior level customer service representatives and TOP TIER1 COMPANY.
3. Ensure a coordinated escalation approach on complex issues and provide expert quality support on customer-specific topics as required.
4. Facilitate expert problem-solving on complex issues and provide expert quality support on customer-specific topics as required.
5. Input the customer quality strategy into the TOP TIER1 COMPANY Quality Strategy and tactical road map.
6. Consolidate customer B2B portal data and summarize main issues and improvement plan as part of a regular reporting cadence.
7. Support the sharing and application of lessons learned and consolidate the implementation status for global customers.

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