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Japan Country Lead, Customer Issue Resolution

Publication date 2024/02/28

Tokyo,Osaka,9.0M ~ 11.0M

This new Health Care Company will be a leading global diversified health technology company with:

? Proven category leadership
? Exposure to attractive end-markets
? Innovation mindset driving improved patient outcomes.
? Collaborative customer relationships
? Deep global regulatory experience
? Operational excellence and strong cash flow
? Strong sales growth and profitability with significant recurring sales

The Impact You’ll Make in this Role.
As a Customer Issue Resolution (CIR) Country Supervisor, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact in a combination of the following areas:

? Direct leadership of country CIR team/resources in Japan.
? Securing efficient AR collection and actively resolving overdue invoices with the customer.
? Monitoring and managing credit parameters, payment terms and exception requests in conjunction with Credit COE Team.
? Managing customer complaint cases to ensure disputes are reconciled in a timely manner with good customer and internal communication.
? Becoming an expert in and positively influencing the payment behavior of the customer as appropriate depending on the business model and type of customer.
? Driving to improve key performance indicators (KPIs) within the team.
? Supporting the CIR Area Leader with data sharing, customer background and general reporting for your area as required.

Customer Quality Director for JOEM (12M~16M)

Publication date 2024/02/28

Tokyo,Kanagawa,Tochigi,Aichi,12.0M ~ 16.0M

Customer Quality Director JOEM

This role will be responsible for both product lines in the customer group: Mechanical and Engine parts. (Including EV cars)

Role Purpose:
Enhance customer satisfaction by building key customer relationships and acting as the global customer quality interface person.

Key responsibilities:
1. In collaboration with the Global Commercial Director and the Chief Engineer, develop a strategic approach to achieve customer satisfaction in all areas of quality. eg. field quality, delivered quality, development quality, etc.
2. Act as the primary quality management interface and "window" person between senior level customer service representatives and TOP TIER1 COMPANY.
3. Ensure a coordinated escalation approach on complex issues and provide expert quality support on customer-specific topics as required.
4. Facilitate expert problem-solving on complex issues and provide expert quality support on customer-specific topics as required.
5. Input the customer quality strategy into the TOP TIER1 COMPANY Quality Strategy and tactical road map.
6. Consolidate customer B2B portal data and summarize main issues and improvement plan as part of a regular reporting cadence.
7. Support the sharing and application of lessons learned and consolidate the implementation status for global customers.


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