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Customer Service Lead

Publication date 2022/03/14

Tokyo,6.0M ~ 6.5M

You will be responsible for:
- Leading the customer service team
- setting KPIs and monitoring performance
- Driving key initiatives, critical thinking, quality and productivity within the organization

Senior Customer Success Manager

Publication date 2022/03/14

Tokyo,13.0M ~ 17.0M

You will be responsible for:
Become a strategic advisor and partner to customers within the Japan region
Lead and own all post-sales activities in order to create recognizable business value for customers
Onboard customers with a focus on accelerating their time to value; help achieve their business outcomes
Hold regular check-in calls, executive business reviews, webinars, and mentoring sessions with customers
Collaborate with numerous stakeholders and teams, both internally and externally
Build deep, positive relationships with customer leads as well as their teams
Advocate for customer's needs and provide feedback to internal teams

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