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Support engineer

Publication date 2025/10/1

Work Location , Expected Annual Income :

Tokyo,5.5M ~ 8.0M

About the Company :

IT services industry

Responsibilities :

Responsible for technical support for both customers and internal users, ensuring solid follow-up support as the number of users grows.

L2 Tasks
Handling complex inquiries
Detailed diagnosis and resolution of issues
L3 Tasks
Resolving advanced technical issues
Collaborating with development engineers
Training and mentoring L1 and L2 engineers
Job Content
Responding to inquiries from customers and internal users
Announcing maintenance and version updates
Updating FAQs and support pages
Updating or supervising chatbot data

Benefits :

Annual Salary
5,50,0000~8,000,000

Health Insurance
Employees' Pension
Employment Insurance
Industrial Injury Insurance
Social Insurance Details

Required Experience / Abilities / Skills :

Over 2 years of experience in BtoB system support (maintenance and customer response)
Ability to communicate appropriately via email and business chat (Teams) according to the situation
Experience in operating and utilizing general freeware and shareware
Security awareness and preliminary knowledge (remote work, handling customer information, etc.)
Experience in operating production environments (data modification and information verification)
Preferred Skills and Experience
Systematic knowledge and practical experience in software quality management
Experience in proposing solutions using tools
Desired Characteristics
Someone who empathizes with SHIFT's business content and vision
A person with ambition, motivation, and a sense of responsibility towards their work
Someone who can accept things straightforwardly
A person who has a positive attitude towards enjoying their work
Someone who can actively communicate with team members
A person who can observe issues from multiple angles and logically derive solutions
Someone who has the will to create environments and tools that support software development and quality management

Contact Information :

Huang Ina
Associate Consultant/IT team
i-huang@jac-international.jp
070-1173-2280

JOB ID : IJB2009049

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