Medical Information Manager or Senior Manager

Publication date 2026/03/12

Work Location , Expected Annual Income :

Tokyo,12.0M ～ 14.0M

About the Company :

Global Small-Sized European Pharmaceutical Manufacturer

Responsibilities :

We are looking for a hands on business minded multitasker who can lead medical Information’ activities together with our Medical / Scientific teams including other countries in Region APAC. Further, the candidate should be able to support Japan Country Manager and other function heads in Japan with their operations and ambitious growth plans.

For this role we seek a dynamic, energetic, insightful person with relevant expertise within medical / scientific, strong business sense, and demonstrated networking and collaboration skills. We are looking for a self-guided proactive person enjoying working in regional role and with international cross functional teams. Medical Information’ activities are an integral part of the role.


Main responsibilities:
- Liaise with the external service provider for call center operation

- Negotiate contracts if necessary, monitor performance, and ensure the external service provider meet agreed service level.

- Manage and update FAQs database for the products

- Perform quality reviews for Call Center responses on the products

- Handling escalated inquires from the external service provider, internal Sales and Medical Affairs customers.

- Create and update standard response letters and other Medical Information assets

- Provide product, disease and other clinical trainings to Call Center members

- Monitor the medical literature and conference abstracts for new reports on the products to utilize as the assets

- Provide new hire and refresher training for the sales team

- Communicate insights and trends from Medical Information inquires to top management and internal stakeholders

- Properly handle AE to report

- Support cross-functional product review committees (e.g., promotional material review)

- Apply legal, regulatory, and compliance requirements to all Medical Information activities

- Manage and coordinate local language translations

- Staff Medical Information exhibit booths at professional society meetings

- Review speakers’ material in the sponsored conferences in accordance with the promotion code

- Ensure the quality and currency of Medical Information SOPs and work instructions

Benefits :

Employment Type: Full Time Employee
Working Model: Hybrid work model
Location: Tokyo, Japan
Budget Range: 10-14mil annual base + bonus
Interview Steps: 2 (With global stakeholder meeting)
Welfare and Insurances: All Covered

Required Experience / Abilities / Skills :

Job Requirements
- Master’s degree from a suitable discipline
- Deep understanding of Medical Information’ activities
- Concrete close to 8 years work experience from a Medical Information position
- Experience in CNS, especially Parkinson’s Disease, and women’s health areas preferred
- Established networking and collaboration skills
- Experience from pharmaceutical or health technology company
- Proficient English (speaking, listening, reading and writing)

Contact Information :

JAC International, Healthcare Team
Kent Gu
Email: k-gu@jac-international.jp

If you are interested, please email us for an inquiry!

JOB ID : IJB2010986