Technical Service Manager

Publication date 2025/09/11

Work Location , Expected Annual Income :

Kanagawa,10.0M ～ 12.0M

About the Company :

Opportunity at leading German industrial machine company

Responsibilities :

?Manage and develop multiple technical service teams, including engineers and coordinators, across various service functions.
?Oversee performance and coordination of service operations, including installation, maintenance, training, and remote support.
?Ensure quality and efficiency improvements across service teams through strategic planning and KPI monitoring.
?Lead initiatives to resolve technical issues and enhance customer satisfaction.
?Collaborate with global service centers to address unresolved technical challenges.
?Promote accurate and timely reporting of service progress and performance.
?Manage service-related projects and ensure compliance with operational procedures and safety standards.

Benefits :

?Annual salary: 10,000,000?12,000,000
?Bonuses paid twice yearly based on individual and company performance.
?Salary increases available up to 50,000 annually (conditions apply).
?Full social insurance coverage: health, pension, employment, and industrial injury.
?Commuting expenses covered.
?Five-day work week with national holidays, Golden Week, summer and ?New Year vacations.
?Annual paid leave starting from 10 days after 7 months of employment.
?Domestic business travel 1?2 times per month as needed.

Required Experience / Abilities / Skills :

?3?5+ years of experience in team management, preferably in a technical services department.
?Background in mechanical engineering through education or work experience.
?Experience in industrial machinery or manufacturing sectors.
?Strong communication and relationship-building skills with clients.
?Proficiency in problem-solving and data analysis, including KPI reporting.
?Knowledge and awareness of financial and cost management.
?Business-level English proficiency.

Contact Information :

m-kuramochi@jac-international.jp

JOB ID : IJB2009812