Desktop Support Engineer (Energy)

Publication date 2025/10/1

Work Location , Expected Annual Income :

Tokyo,3.2M ～ 8.6M

About the Company :

IT Services, Consulting, and Business Solutions Industry

Responsibilities :

? IT support tasks in Japanese, including:
? PC/printer updates and troubleshooting
? PC MACI (Move, Allocate, Change, and Install)
? Maintenance of file servers, LAN, etc.
? Maintenance of video conferencing systems
? Maintenance and response for antivirus software
? Software distribution
? Ticket management and escalation using ServiceNow
? Vendor control and collaboration with offshore teams
? User training
? Asset management/procurement and disposal
? Regular reporting
? Collaboration and meeting participation with offshore and other teams
? Participation in internal meetings, training sessions, and information sharing
? Research and suggestion of new products

Benefits :

Annual Salary
3,50,0000~8,500,000

Health Insurance
Employees' Pension
Employment Insurance
Industrial Injury Insurance
Social Insurance Details

Required Experience / Abilities / Skills :

Over 3 years of experience in deskside support
Bilingual (Japanese and English)
Experience using ITIL processes and ITSM tools
Preferred Conditions

ITIL certification or knowledge of ITSM processes
MCSE or MCP certification
English Proficiency

Communication with users will primarily be in Japanese, while communication with offshore teams will be in English.

Contact Information :

Huang Ina
Associate Consultant/IT team
i-huang@jac-international.jp
070-1173-2280

JOB ID : IJB2009052