Japan Country Lead, Customer Issue Resolution

Publication date 2024/04/24

Work Location , Expected Annual Income :

Tokyo,Osaka,9.0M ～ 11.0M

About the Company :

New Global American Healthcare Company

Responsibilities :

This new Health Care Company will be a leading global diversified health technology company with:

? Proven category leadership
? Exposure to attractive end-markets
? Innovation mindset driving improved patient outcomes.
? Collaborative customer relationships
? Deep global regulatory experience
? Operational excellence and strong cash flow
? Strong sales growth and profitability with significant recurring sales

The Impact You’ll Make in this Role.
As a Customer Issue Resolution (CIR) Country Supervisor, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact in a combination of the following areas:

? Direct leadership of country CIR team/resources in Japan.
? Securing efficient AR collection and actively resolving overdue invoices with the customer.
? Monitoring and managing credit parameters, payment terms and exception requests in conjunction with Credit COE Team.
? Managing customer complaint cases to ensure disputes are reconciled in a timely manner with good customer and internal communication.
? Becoming an expert in and positively influencing the payment behavior of the customer as appropriate depending on the business model and type of customer.
? Driving to improve key performance indicators (KPIs) within the team.
? Supporting the CIR Area Leader with data sharing, customer background and general reporting for your area as required.

Benefits :

? Compensation benefits: 11~12,000,000 with incentives.
? Location: Tokyo or Osaka
? Work Style: Hybrid Work (2~3 days in office)
? Reporting Line: APAC Head (Outside of Japan)
? Team management size: ~6 members.

Required Experience / Abilities / Skills :

? Five years of experience in an accounts receivable, collections or finance role.
? Additional experience in customer service or complaints management desirable.
? Knowledge of SAP Management systems is a MUST.
? Fluency in English and Japanese.
? 3 years of people management experience.
? Ability to communicate clearly, build relationships and discuss financial matters with customers.
? Thrive under pressure with multiple tasks on hand; able to prioritize and identify issues that require escalation or wider stakeholder engagement.
? Customer first mindset, creating win win outcomes.
? Results and KPI driven, balancing short- and long-term benefits.

Contact Information :

Kent Gu
JAC International, Healthcare Team Manager
Email: k-gu@jac-international.jp
Mobile: 070-1170-8918

JOB ID : IJB2005249