Lead Technical Support Specialist (Cybersecurity – IQNet – IAM)

Publication date 2024/04/24

Work Location , Expected Annual Income :

Tokyo,8.0M ～ 12.5M

About the Company :

Global IT Company - Tier 1 company

Responsibilities :

- Assisting customers with complex, technical support enquiries via chat, phone and email.
- Providing advanced troubleshooting on issues that have been escalated by previous support levels, including advanced and complex technical issues.
- Working with customers who have companies's solutions on-premise and in the cloud.
- Written and verbal communication and able to use them to represent with excellent composure and patience, whilst clearly documenting all interactions for multiple issues and attending, and leading, status calls.

Benefits :

- Able to get exposure in a global environment
- Great remuneration package
- Great working environment **

Required Experience / Abilities / Skills :

- At least 7 year of experience supporting any security related products such as IAM (Identity Assess Management) such as Okta or Microsoft Entra ID or Cyberark or SailPoint.
- Bilingual (Japanese Native and Fluent English)

Contact Information :

Eva Choong
Senior Consultant - Cyber
Information Technology Team - Cyber
080 - 7528 - 0657
e-choong@jac-international.jp


Please email me with your updated CV with indication of ID number - IJB2005264 if you are interested in this career opportunity

JOB ID : IJB2005890