Digital Experience Strategy & Portfolio Lead

Publication date 2025/08/29

Work Location , Expected Annual Income :

Tokyo,11.0M ～ 13.0M

About the Company :

Global European Tier 1 Pharmaceutical Manufacturer

Responsibilities :

＜Job purpose＞
Advance digital transformation and enhance business performance, the DX Strategy and Portfolio Lead will support the design and execution of key digital initiatives. Working within the Customer Experience & IT (CET) team, this role will help align digital efforts across Commercial (Marketing, Sales) and Medical .

The role is responsible for contributing to a digital transformation roadmap, supporting project delivery, and promoting new digital capabilities?including automation, Gen-AI, omnichannel tools, and analytics?to improve external customer and employee experience.

＜Role and Responsibilities＞
Co-develop Digital Transformation Strategy with Business Stakeholders

Partner closely with senior leaders across Commercial (Marketing, Sales, Medical) to co-create a unified DX strategy that directly supports business priorities and AZKK’s long-term vision.

Translate business needs into a digitally enabled roadmap, ensuring buy-in and shared ownership across functions.
Lead Project Execution

Contribute to the planning and delivery of digital projects, ensuring timelines and outcomes are met.
Help coordinate across functions and vendors as needed.
Coordinate CET Portfolio Activities

Track project status, update documentation, and support resource coordination.
Monitor risks and flag issues for resolution.
Assist Omnichannel and Data Initiatives

Help execute engagement strategies using both digital channels and non-digital channels.
Support data use and feedback loop creation for customer insights.
Enable Technology and Innovation Adoption

Research and evaluate potential tools or technologies to pilot with teams.
Promote adoption of tools that improve productivity or impact.
Drive Alignment and Communication

Prepare materials for governance or steering discussions.
Coordinate with global or regional counterparts to share updates and align direction.
Co-lead Change and Learning with business stakeholders

Contribute to change initiatives by helping others learn and apply new tools or practices.
Encourage digital mindset and skills among business users.

Benefits :

Employment Type: Full Time Employment
Work Location: Tokyo or Osaka
Working Style: Hybrid
Budget: Up to 15mil annual total
Interview Steps: 3
Language: English and Japanese

Required Experience / Abilities / Skills :

＜Requirements＞
Education
Bachelor’s degree in business, science, engineering, or related field.
Advanced degree (MBA, etc.) is a plus but not required.

Experience
10- years in roles related to business projects, consulting, digital, IT.
Experience working in cross-functional teams or in a support role for strategic initiatives.
Exposure to pharmaceutical or healthcare industry is a plus.

Skills
Basic understanding of digital concepts such as omnichannel, analytics, automation, and Gen-AI.
Good communication and coordination skills.
Ability to manage multiple tasks and drive execution with accountability.
Comfortable working in both English and Japanese (written and verbal).
Familiarity with agile or project delivery frameworks is helpful.

Contact Information :

JAC International, Healthcare Team
Mark Miller
Email: m-miller@jac-international.jp

If you are interested, email us for inquiry!!

JOB ID : IJB2009653